We are practitioners in the implementation of CRM philosophy and the use of artificial intelligence in active customer communication, analysis of structured and unstructured data to understand the market, customers and competition and to identify potential opportunities and threats.
We are a team of people with more than 15 years of experience, we are engaged in research and development activities on the use of artificial intelligence and cognitive techniques in the automation of marketing and sales processes and building a 360-Degree View of the Customer using them.
Implementing innovation makes sense when it supports the entire business process and not just a single operation within the process...
Since 2010 we have been conducting research and development works and projects in order to adapt existing tools with elements of artificial intelligence and machine learning to business needs.
The qualifications of our team are proved by specialist certifications from the largest manufacturers of AI solutions and numerous successful projects. Our many years of experience has allowed us to gain knowledge of how sales and customer service departments function in companies in particular industries, what types of problems they face and what imperfections are present in the IT systems used so far. Thanks to that we are one of the first experts on the Polish market who have found business solutions for cognitive systems.
For several years we have been also researching and educating the market and implementing systems based on natural language processing (NLP). We have a few successful implementations and a number of implemented proof of concept of systems based on NLP. Thanks to such work we have gained experience in building knowledge bases in Polish language for systems with natural language processing, we know the specificity of Polish language, its complexity, morphology and problems related to the correct interpretation of speech in natural language by systems using its processing.
a solution that automatically detects meanings in the text
an application automating text conversations on websites and in instant messengers
an application automating telephone calls and enabling the creation of intelligent IVR
systems for indexing, retrieving and analyzing structured and unstructured data from multiple sources
a proprietary solution providing an intelligent view of aggregated data, in which data integration is made at the level of meaning logic
an application that automates and supports the most common activities related to the sales process
We are distinguished above all by our many years of experience in the CRM industry. We have been building the Polish CRM market from scratch, implementing CRM systems for companies from the publishing, construction, financial, trade, services or outsourcing of employees sectors. We are practitioners, not theoreticians. We know what problems our customers face, we know the needs of the market and we constantly look to the future. Our experience allows us to design the perfect system for the customer. We specialize in implementing aurea CRM, but our offer also includes BS4.
Is CRM not enough? That is why we have integrated aurea CRM with SARE (a professional e-mail/SMS marketing tool). We have enriched CRM with a module of document indexation and full text search of documents and a module for data standardization and deduplication. In addition, we perform integrations tailored to the customer's needs. And for over 3 years we have been working on the use of systems based on artificial intelligence to support CRM processes.